MONITORING SERVICES
Assignment Instructions
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Once a start date has been agreed, the operation manager will perform a Health and Safety Risk Assessment.
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A unique set of site instructions will be drawn up in conjunction with the customer.
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The specific instructions will be placed on site and the officers on duty follow them during their shift.
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At the end of their shift, the instructions will be signed by the specific officer.
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Included in the site folder is a 'Customer Audit Sheet' this affords you the opportunity to comment and help us to continually improve the service we provide.

Officers Log Book
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Daily logs are maintained detailing all activities carried out by the security officer.
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This log will include any abnormal findings throughout the shift, such as alarm activations, health and safety risks and any emergencies that may have occurred.
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The logbooks are regularly inspected and copies are kept.

Quality and Commitment
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Security Guards UK is dedicated to providing a quality service.
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You will be designated a contracts manager who will liaise with you on a regular basis, to ensure that our high standards are maintained throughout the contract.

Site Supervision and Management Support
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We monitor our security officers through a 24 hour "Control Room
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The Control Room is supported by regular site visits from our team of supervisors, who are monitored by line managers.
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If a check call is late or missed. Our controller will send a supervisor directly to the site to evaluate the situation.

THIVHELANI SECURITY SERVICES (Pty) Ltd.

Monitoring Supervision

Your Safety . Our Priority